JetSpot Fiber is the one and only revolutionary product in the city to offer speeds like 100Mbps till the customer and its made possible by the highly efficient and powerful technology and platform, Jetspot runs on. We offer packages starting from 5Mbps till 100Mbps now and all of them are broadband plans only.
When its called, that means its under a contention ratio for all the live users and that the reasons, the speeds are always mentioned as “UPTO”. Its never dedicated, al though you get almost dedicated speeds always in Jetspot, but as per the law, dedicated speeds are not allowed in broadband, as that is reserved for Leased Line Users only, who pay 4x the price of the regular broadband plans for the symmetrical dedicated speeds and latency.
HOW TO CHECK THE SPEED
- JetSpot doesnt support you for your wireless issues or wirelessly connected device internet speed. Thats out of our support scope. We would only check the wireline speed (LAN). LAN speed means, your computer must be connected to the Router’s LAN port or our LAN cable directly and speedtest should be done from www.speedtest.net (selecting JetSpot Networks host server). Also keep in mind, Speedtest will not always show you the full speed, as you must be already using the internet. It will show you better speeds, when only one system is connected over LAN and tested directly making sure, there is nothing downloading on the background like windows updates or Apple updates.
- Goto www.filehippo.com and download any application from there and check your Task Manager for the speed. See the video how its done.
WHAT SPEEDS CAN I EXPECT
Like its said above, broadband is UPTO and not dedicated and thats the reason you have got it cheap, so dont expect it run for a price, which you have not paid for it. You get what you pay for!
Here is a basic example what you should be getting under ideal conditions (download test from www.filehippo.com). If you are getting more than this, then you are getting lucky. And we do not accept any speed complaints over torrents or whatsoever. You may use the best available torrents from www.torbox.net :
1Mbps Plan – Download speed 100-150 KB/sec
2Mbps Plan – Download speed 200-250 KB/sec
3Mbps Plan – Download speed 300-350 KB/sec
4Mbps Plan – Download speed 400-450 KB/sec
5Mbps Plan – Download speed 500-550 KB/sec
10Mbps Plan – Download speed 1MB/sec – 1.2MB/sec
20Mbps Plan – Download speed 2MB/sec – 2.5MB/sec
30Mbps Plan – Download speed 3MB/sec – 3.7MB/sec
40Mbps Plan – Download speed 4MB/sec – 5MB/sec
50Mbps Plan – Download speed 5MB/sec – 6.2MB/sec
60Mbps Plan – Download speed 6MB/sec – 7.5MB/sec
70Mbps Plan – Download speed 7MB/sec – 8.5MB/sec
100Mbps Plan – Download speed 10MB/sec – 12.5MB/sec
WHEN YOU SHOULD SUBMIT A TICKET OR COMPLAINT
If your Speedtest speed shows less than 50% of your plan speed or your latency is too high to our server, then only your request is accepted as a complaint and we work on it. Anything apart from this, would be considered as normal and ticket would be marked as resolved. Also before submitting, the ticket make sure, you have done the speedtest from a LAN connected PC or laptop and also, finished downloading some files from www.filehippo.com . If you still feel the lag, then we would be happy to check it for you.
HOW JETSPOT TAKES THE ACTION
Again, stop “over-expecting”. Thats what we preach! if we really think a user has an issue, then we promptly go ahead and check it for him, but if we find anyone trying to misuse the support system by emailing every now and then about speed issues or whatsoever, we consider it as a abuse. If we find more than 5 complaints from a user, which are considered as vague, then we would be forced to send them a warning email to upgrade their plan from fiber broadband to leased line plans or we may be forced to disconnect the account, as we wont be wasting a lot of time on broadband customers, until and unless, we really find the issue from the account. Network abuse and over-expectation is not allowed in JetSpot!