Internet is vital for everyone and there can be 100s of reasons, you get disconnected, or lose your internet connectivity and for those situations, someone has to visit you and re-configure the device for you. And there may be 100s in a day, with some or the other kind of issue, which needs the onsite support only. Since the support system works in a process, there is no timeline or exact time slot, when the support team would be visiting you to fix your issue. If you have asked us, then sorry, we do not have a time to tell you or commit you.
The general ETA for any support ticket is 24-96 hours for home broadband plan customers, 24-48 hours for business broadband plan customers and 12-24 hours for leased line plan customers.
This is the time frame within which the general onsite support would be visiting you, and fixing your issue.
But there many be situations, when you cannot wait and needs things fixed immediately. So, that comes under “PRIORITY SUPPORT”.
Here we launch the “Priority Onsite Support” addon for the Jetspot users.
How it works :
Its very simple. If you cannot wait for the on-site support team to visit you within the above time frame, and needs things fixed immediately, simply, call or sms or email us and we will immediately dedicate a “Priority Onsite Support Team”. The team would reach you within next 60-90 minutes depending on the availability of our Priority Onsite Support Team and it may vary sometimes depending on their priority load. We have assigned two dedicated support teams as of now, who will always be available at our data center during the working hours.
How much does it cost :
Priority Onsite Support costs 500 INR for all kinds of home broadband plan users. And the payment needs to be done in cash to the team directly, as they are the dedicated freelance teams for priority support. If you are looking for a bill receipt, then its 500 + service tax, and you may pay that via check or NEFT or RTGS as well.
Its free for Business Plan Customers and Leased Line Customers (on working days only, excluding sunday and holidays)
NOTE : Priority Onsite Support Hours (BASIC) – 10am – 8pm. If you need the Priority Support in the off-hours like before 10am or after 8pm or on sundays, you need to go for the Priority Onsite Support Hours (PREMIUM) plan, which costs 600 INR.
How to ask for priority support :
- You may call the Toll Free and ask them for “PRIORITY SUPPORT” with your username.
- You may SMS JETSPOT PRIORITY JSXXX to 56161 . Replace XXX with your customer ID.
- You may email to firstname.lastname@example.org with subject line “JSXXX PRIORITY SUPPORT NEEDED”