JetSpot caters to 3 types of customers : Home Broadband, Business Broadband, Leased Internet Circuit. And three have separate levels of priority and services. Leased Circuits get the 1st priority, Business Broadband get the 2nd priority, and Home Broadband comes in the end as the last priority. When we talk about priority, what does that exactly mean.
Priority is basically based on the on-site support, where someone has to visit you to fix your issues, or re-align your device, or check device power, etc.
There are a lot of customers who have opted for Home Broadband Plans, for their business, offices, or any commercial reasons, which is a serious mistake. You should not be using a home broadband plan for your office or business purpose, and the major reason to it is, you never get top priority. For example, if you are a corporate office and you have tried to save some extra money by going for a home broadband plan, and tomorrow your roof top device gets moved, then you will have no internet and you might have to wait for 1-3 days for the team to reach and fix it for you, which is absolutely impossible for a business downtime.
So, you need to choose a proper business plan or a leased dedicated circuit always, if you are using internet for your business purpose. Home Broadband is strictly not recommended for business usage.
So, here is how the on-site support times vary for different types of customers :
HOME BROADBAND – WITHIN 24-96 HOURS
BUSINESS BROADBAND – WITHIN 24 -48 HOURS
LEASED CIRCUIT – WITHIN 12-24 HOURS
[NOTE : THERE IS PROMISES OR COMMITMENT FOR INSTANT SUPPORT FOR ANYONE NO MATTER WHO, AS WE SERVE 1000s OF CUSTOMERS, NOT 1 OR 2. SO, EVERYTHING TAKES TIME.]
But if you are looking to get instant support, then you may go for our priority support addon which costs 500 INR and team would reach you within an hour or two of your addon booking.
NOTE : This may vary, depending on the complexity of the situation as well. If in case, the tower end device is busted, then you have to wait until we replace it. So, the above figures are still with a star mark, depending on the situation, it may change.