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JetHelp Helpdesk – Add a Ticket
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Step 1
Name
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Mobile Number
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Email
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JetSpot Username
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Complaint Details
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Ping Report to 103.194.232.2 for 30 mins
www.speedtest.net report only allowed
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Upload
Ping Report to 8.8.8.8 for 30 mins
upload text file
cloud_upload
Upload
Ookla Speedtest Screenshot from www.speedtest.net
speedtest should be done on a LAN connected PC browser and not on mobile phone
cloud_upload
Upload
If using Windows, please install AnyDesk or AmmyAdmin and if using Mac OS X, install TeamViewer and make sure a single PC or Mac is connected, as we are not responsible for your wireless signals or Wi-Fi router capabilities. We will only check on a directly single connected system.
AnyDesk ID
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Ammy Admin ID
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Team Viewer ID
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Team Viewer Password
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SEND
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