[vc_row][vc_column][vc_accordion active_tab=”2″ style=”rd_acc_3″][vc_accordion_tab title=”What is JetSpot Fiber ?” title_color=”#727272″][vc_column_text]

JetSpot Networks was founded in 2015 and JetSpot Fiber is a part of JetSpot Networks. Initially, we provided ultra high-speed Internet service to apartments. Now we are also trying to extend our fiber-optic network directly to independent homes and businesses.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is JetSpot Fiber Available for my apartment ?” title_color=”#727272″ title_altbg_color=”#a1b1bc” active_title_color=”#2c3e50″][vc_column_text]Fill the form here and we will check if your apartment is already having our fiber termination box or not. If not, then one of our representative will visit your officials and get the approval.

Once we see significant number of registrations from the apartment, we will go ahead with the deployment.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How fast is JetSpot Fiber ?” title_color=”#727272″ active_title_color=”#2c3e50″][vc_column_text]

JetSpot Fiber will deliver Internet speeds of up to 100Mbps. That’s more than 100 times faster than what most Indians have access to today. JetSpot Fiber Plans are same as regular broadband plans and you get the speed as per the regular broadband contention ratio and the plan you choose.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I get JetSpot Fiber ?” title_color=”#727272″][vc_column_text]“How can I get JetSpot Fiber?” That’s a question we get several times a day.

Well, its very easy! Your apartment or society needs to approach us via an email or phone call and ask for the JetSpot Fiber integration. Our survey team will do their survey for the deployment.

Once we see a significant number of sign-ups in that apartment/society, we engineering team will determine deployment costs. The more the network costs us to build, the more customers we need to sign-up for service in that apartment/society, and vice versa.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How much does it cost ?” title_color=”#727272″][vc_column_text]JetSpot Fiber is accomplished with three types of technology : FTTH or FTTC or FTTB.
The last mile may be fiber or ethernet depending on the feasibility.

For apartments less than 50 customers ready to subscribe in one go :
Installation costs only ₹1500 + GST 18% and its non-refundable.

For apartments more than 50 customers ready to subscribe in one go :
Installation costs only ₹500 + GST 18% and its non-refundable.

NOTE : Free 30 meters cable is auto approved for each installation. Anything extra costs 10 INR + 28% GST (in case of GST Invoice) per meter post the free 30 meter limit.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How long will the installation take ?” title_color=”#727272″][vc_column_text]Once we receive significant number of registration from your apartment we check if the area comes under our fiber network or not. If it does, then it takes 5-7 working days to deploy the fiber till the apartment. Once that is done, its just a matter of connecting cable to your unit.

But if your apartment is already powered by JetSpot Fiber node, then installation should happen within 24 hours or less.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Does it come with a Wireless Router ?” title_color=”#727272″][vc_column_text]NO, but you may buy a wireless router from us for 1000 INR.

In case of GST Invoice, taxes applicable extra.

It comes with 1 year free replacement warranty as well. (only software/technical issues are considered under 1 year free replacement warranty. If its damaged by any other means like water spill, or physical damage, or lightening , thundering, rain, short circuit, it wont be covered under the replacement warranty. Hardware issues are not covered under the replacement warranty whatsoever.)

After 1 year, if it goes wrong, you will need to buy yourself a new wireless router either online or from us directly again.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What are the documents required ?” title_color=”#727272″][vc_column_text]

Identity Proof, Address Proof, Photo, Rent Agreement or Purchase Agreement.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How will the Fiber power our apartment ?” title_color=”#727272″][vc_column_text]JetSpot will plan the deployment and delivery mode upon complete survey of the apartment.

We use FTTB technology to reach the customer end.

Fiber reaches the apartment and then the last mile customers are connected over 2 pair CAT5 cable.


JetSpot wont be responsible for any electricity issues at the apartment. Customer will need to get in touch with apartment supervisor or officials for anything related to electricity to jetspot node.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What equipments goes in my house ?” title_color=”#727272″][vc_column_text]

Absolutely nothing. A cable directly comes from the terrace and goes into the Wireless Router. That simple!

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is there any offers or discount ?” title_color=”#727272″][vc_column_text]Yes!

Check here, https://www.jetspot.in/jetspot-offers/[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Are the plans really unlimited ?” title_color=”#727272″][vc_column_text]Yes, it is! Once you data limit is finished for the ultra high speed, you go into 100% full unlimited data transfer at FUP speeds.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can you commit a download speed or streaming speed ?” title_color=”#727272″][vc_column_text]NO, we cannot and we dont. Broadband doesnt come with any kind of commitment. Rest assured, we are the best in town and awarded as the 8th Fastest ISP in India by NDTV India. Our support ends at www.speedtest.net result, provided the host server is selected as JetSpot Networks on the Ookla speedtest webpage and you are on LAN, not over WiFi.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I change my plan anytime ?” title_color=”#727272″][vc_column_text]

Yes! If you would like to change your plan in the middle of an active subscription, you will lose money. So, its always advisable to change your plan only when your current subscription ends. You may send the plan change request to support@jetspot.in

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I make my payments ?” title_color=”#727272″][vc_column_text]Customer portal – http://login.jetspot.in . You may login anytime, and make your payment online. You may download your invoices directly from your user portal as well.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”When should I contact my current Internet service provider to discontinue service with them?” title_color=”#727272″][vc_column_text]

We suggest you contact them no sooner than the day after your in-home installation. This will help you to make sure your services are not disconnected with them before your service with us starts.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How does your billing work ?” title_color=”#727272″][vc_column_text]Our billing cycle is 30 days and its a prepaid service.
We bill for services and require payment a month in advance.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I see my usage ?” title_color=”#727272″][vc_column_text]

Customer portal – http://login.jetspot.in . It will show your usage session based not day based. If you are looking to see your usage on daily basis, you will need to restart your device and router once in a day.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How does the support work ?” title_color=”#727272″][vc_column_text]THIS EXPLAINS it all – https://www.jetspot.in/how-jetspot-customer-support-works/

You may call our helpline 8690-330-330 for any generic questions.

If its a technical issue or query, you need to submit a ticket by sending an email to support@jetspot.in

Or simply send an email to support@jetspot.in keeping your customer ID in the email subject.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Will there be any downtime ?” title_color=”#727272″][vc_column_text]Residential broadband is always on best-efforts!

If there is a fiber cut, the minimum downtime is 3-4 hours, but we are always right on it and we fix it much quicker. If there is a fiber cut in the late night hours, then it will be fixed next day only, since residential broadband doesnt come with any SLA.
If we have more than 50 customers in an apartment or society, we also deploy wireless backup for them, so even if the fiber gets cut, there wont be any downtime.[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

NOTE : There is no security deposit and no refundable amount.