I hope that this finds you safe and in good health, in the wake of the COVID-19 pandemic.
There’s nothing more important to us than the well-being of our customers and employees. As COVID-19 continues to spread, I want you to know we’re doing all we can to support all of our customers and businesses which are powered by Jetspot.
Our JetSpot team will continue to answer the phone calls, whatsapp and live chat on our website.
Our services are up and running so you and your business can remain open remotely — so you can reach your friends/family/relatives/customers and they can connect with you.
A glance at our Readiness :
- We have been monitoring the whole network remotely and at times, there may be slow experience due to high peak load, since everyone is working from home. Request every customer to be patient about it and try to consume content in less resolution if possible.
- Our core network is strong and scalable, so there is no failure. We are ready to handle 2x the bandwidth we handle on a regular basis.
- We also request customers to avoid downloading pirated content using torrent or any 3rd party applications and hog the network experience for other customers. We are planning to block/restrict torrent experience in near future as well.
- We are also in talks with the state government officials to allow access for the JetSpot team for any emergency like node failures or major backbone fiber cuts, so we can keep everyone up and running during this lockdown period.
To prevent the spread of the Coronavirus our entire team is working remotely from the safety of their homes. We have suspended all in-person meetings, installations and onsite field complaints or visits in this period and moved them to a fully digital mode. We want to assure our users that we are well prepared to serve you remotely & digitally.
While these changes at times may result in slight delays, I want to assure you that our customer support and network operations team will continue to be responsive during this time and are fully geared up to resolve any issues that you may have. Our helpdesk is always active – firstname.lastname@example.org
Please do reach out to us in case we are not able to provide you an exceptional experience that we are known for.
I am grateful to the entire Jetspot family – our team for the tireless work and our users like yourself for your continued trust in Jetspot.
Lastly, please take good care of yourself and your loved ones. Stay safe. Stay healthy. Be patient and kind. There is no better time to strengthen our bonds, to help each other through this storm, and come out the other side stronger.
Together, we will.
CEO & Founder