Frequently Asked Questions
Who is eligible for add-ons?
SUBSCRIBERS WITH AN ACTIVE PLAN
Only if a customer has an active subscription of a regular jetspot plan, he/she can buy an add-on. We won’t be able to activate add-on if your account dont have an active subscription.
Whats the validity of the add-ons?
BELOW DAYS/EARLY IF YOU EX.LIMIT
Data on Demand validity is 7 days and Data on Demand X validity is for 15 days, provided your account’s active subscription has not expired. Also, its only valid till your data limit stays live.
Can I activate an add-on anytime?
ACTIVATIONS between 10am – 11pm ONLY
Since the addon-on activation is a manual process for the backend team, we only support activations in between 10am to 11pm on working days, excluding national holidays and weekends. Customers are requested to buy their add-ons before time always.
How does the add-ons work?
You buy the add-on above. Fill the above form for activation. We will receive your ticket. We will activate and respond to your ticket within 60 minutes.
Once you receive the login details, you configure your router and get online with the add-on. That simple. And when the add-on has expired, just revert back the logins to your original account PPPoE login credentials and you are back online from your original account.
How to use the add-on pack?
Configure The add-on on Router
We will provide the PPPoE login credentials on your support ticket. You will need to configure the credentials on your router. Follow YouTube with your router model, if new to the router configuration.
Does it carry forward data for post usage?
The add-on once activated cannot be cancelled/paused/resumed later. Once activated, it stays online for 7 days or 15 days (for X) or less, if you exhaust your data limit before the time hits.