Gig-speed Internet is here.This changes everything.
When your Internet is faster than fast, there’s no going back.
LIVE CHANNELS & OTT SUBSCRIPTIONS INCLUDED
ALL THE PRICES ABOVE ARE EXCLUDING GST. FOR EXACT PRICE, add 18%.
Frequently Asked Questions
How much is the installation?
₹2500 + GST
Jetspot Fiber is only installed if a customer location is less than 100 meter from our node. So, its fixed for ₹2500+GST but if a node distance is more than 100Meter from customer house, then its charged ₹25+GST per meter extra. JetSpot Fiber Installation amount depends on feasibility and it isn’t same for all, as every location, every house, every building is different and our team will verify and quote you when they visit.
How do I get the JetSpot TV ?
ON YEARLY RECHARGE
NEW CUSTOMERS – you may choose whether to take free installation or free OTT subscriptions.
EXISTING CUSTOMERS – you may choose whether to take free months or free OTT subscriptions
What OTT subscriptions are included ?
ON YEARLY RECHARGE ONLY
Lite Yearly – Phone only , no OTT
Smart Yearly – Phone + Hotstar VIP + Voot Select + SonyLiv
Nitro Premium Yearly – Phone + Hotstar VIP + SonyLiv + Zee 5 + Alt Balaji + Voot Select
Ultra Yearly – Phone + Hotstar VIP + SonyLiv + Zee 5+ Alt Balaji +Amazon + Voot Select
Epic Yearly – Phone + Hotstar Premium + SonyLiv + Zee 5 + Alt Balaji +Amazon + Netflix Standard + Voot Select
Elite Yearly – Phone + Hotstar Premium + SonyLiv + Zee 5 + Alt Balaji +Amazon + Netflix 4K + ErosNow + Discovery + Voot Select
Luxury Yearly – Phone + Hotstar Premium + SonyLiv + Zee 5 + Alt Balaji +Amazon + Netflix 4K + ErosNow + Discovery + Voot Premium + Shemaaro Premium
Giga Yearly – Phone + Hotstar Premium + SonyLiv + Zee 5 + Alt Balaji +Amazon + Netflix 4K + ErosNow + Discovery + Spotify + Voot Kids + Voot Premium + Youtube Premium + Shemaaro Premium
How much time for OTT activation ?
UPTO 7 DAYS
We activate and login to all the OTT providers using your name and kyc only. It can take upto 7 days.
Do I get a refund on disconnection ?
YES 1000 INR
On disconnection you get 1000 INR refund, once you submit the device with all its glory.
NOTE – Disconnection security deposit is only done after your account has more than 12 renewals.
BUT Rental Amount once paid are non-refundable / non-transferable / non-adjustable.
Do you offer monthly recharge option ?
Yes, but we recommend to recharge with half yearly or yearly package only, as it saves time for you and us both.
NOTE – monthly is not available for existing customers, they need to recharge minimum 6M plan.
Which plan is right for me?
CHOOSE AS PER YOUR USAGE
Only you know about your usage. But if you are someone who is into NetFlix, YouTube, Amazon Prime Video streaming, we suggest to go for NitroUltra Only.
If you are into gaming, NitroPremium or Nitro Smart should be enough. If you are just a casual user who use internet for checking/responding to emails, then NitroLite is enough.
How much time required for installation?
It depends on feasibility
JetSpot Fiber Installation amount depends on feasibility and it isn’t same for all, as every location, every house, every building is different and our team will verify and quote you when they visit.
Do you provide router?
NO & YES
We donot provide routers. You will need to get your own router. If you need our recommendation, you may check our blog – https://www.jetspot.in/cheap-dual-band-ac-routers/
But if you sign up for yearly subscription as a new customer, you get free WiFi Router.
NOTE – WiFi Router and tests over WiFi are out of JetSpot support scope, as mentioned on the website. Customers with WiFi questions/issues or visits will be chargeable at 300 INR per visit. Jetspot support ends at the LAN cable or LAN connected single computer only.
Can I pause/resume an active subscription ?
Subscription means live-running-continuing. It cannot be paused/resumed/cancelled.
NOTE – Customers whose account is not renewed for more than 120 days will attract reactivation charges of 300 INR.
Do I’ve to pay anything else ?
Jetspot Fiber Installation is fixed for all, 2500+GST but just in case, it requires more than 100meters of optical fiber for your installation , it will be charged extra at ₹25+GST per meter.
Can I upgrade anytime ?
You can upgrade your plan anytime, but your existing subscription credits, data and days will be all lost. So, we always suggest to do those upgrades only when your subscription is ending.
Can offices get giga residential fiber ?
No, as commercial usage is not allowed on residential plans and you cannot claim input your GST on residential plans, as residential plans cannot be in company name, it has to be on a personal name with adhar card kyc.
Office customers are recommended to take Business Plans.
How to get JetSpot Phone Support ?
JetSpot Phone is BSNL wings service. If your service is active, you will need to contact them for any kind of support.
And if its about config support, we do the config once in your device for 300 INR.
If you ever change the device or reset it, you will need to pay 300 INR again for the reconfiguration.
How to get JetSpot TV Support ?
TV DOESNT NEED SUPPORT
JetSpot TV is basically you are getting the subscriptions and watching them. JetSpot is only powering up the internet and data for that. So, there is no support for TV services, as the TV channels and subscriptions are not owned by JetSpot.
How about the upload speeds ?
ITS FAIRLY GOOD
Nitro Lite comes with very low upload speeds. So, its not recommended for multiple users.
Smart, Premium, Ultra comes with sequential good upload speeds, higher the plan, better the upload speeds.
Epic, Elite, Luxury, Giga comes with very high upload speeds.
How to do speedtest ?
Speed test should only be done at www.speedtest.net with jetspot server selected on the map.
We only test the connectivity speeds till our own node.
And this speedtest should be done over the wired LAN only.
We donot test or look at WiFi speeds, as thats outside our support scope.
How do I get the JetSpot Phone ?
On yearly recharges of any of Jetspot plans here you get a free phone subscription for 1 year which is to be renewed every year again at 1300 INR.
Note – this get you the subscription only, handset you need to buy separately.
Buy Online on Amazon India –
Wired – https://amzn.to/3rsRLyh
Wireless – https://amzn.to/3mN2QGT
NOTE – Activation of this service will take upto 7 days after your subscription is paid and live.
How do I get Free Phone and TV ?
ON YEARLY RECHARGE
On yearly recharges you get Phone + OTT.
Do you offer discounts?
Yes, Discount as in FREE MONTHS
If you recharge a 6M plan you get 1 month extra FREE
If you recharge a 12M plan you get 2 months extra FREE
If you recharge a 24M plan you get 4 months extra FREE
Any special offers for new customers ?
ONLY FOR YEARLY RECHARGES
Either you can go for FREE INSTALLATION with ROUTER or FREE PHONE WITH OTT SUBSCRIPTIONS.
Choice is yours!
Can I change my plan anytime?
Yes, you can upgrade downgrade anytime, but rental payment is non refundable and non adjustable, so you will lose your active remaining subscription days if you upgrade or downgrade in the middle of an active subscription.
You are not recommended to change your plan if you are already in an existing live subscription. Choose the right plan and highest possible plan always.
Do you commit anything on giga fiber ?
No we don’t. Its broadband, so everything is on best efforts only. It doesn’t come with any promises, commitment or SLA.
What technology do you use?
FTTx & Metro Ethernet
JetSpot Fiber is 95% FTTx deployment and 5% Metro Ethernet. We deploy using GPON/EPON technologies.
Do you give static or dynamic IP?
Broadband customers receive dynamic IP only. If you are looking to buy a public static IP (without subnet and gateway), it costs ₹3600+GST per year for one IP.
What documents do you need?
ADHAR CARD + ADDRESS PROOF
A simple photo, adhar card and current address proof is enough for us to know you
Can I relocate my existing fiber account ?
Yes you can. But relocation for fiber means reinstallation, so you again have to bear the total capex of the installation of optical fiber.
NOTE – For Fiber relocation, the relocation is only possible if it comes under Jetspot coverage. If it doesn’t, then you would not be able to use our services anymore and the subscription if already paid cannot be cancelled/paused/refunded. JetSpot donot take responsibility for relocations coverage whatsoever. Installation & Rental Amount once paid are non-refundable / non-transferable / non-adjustable.
And if in coverage, the team will quote for the relocation charges which means re-installation charges and only once its paid, the process gets started. Again, Installation & Rental Amount once paid are non-refundable / non-transferable / non-adjustable.
How to stay online during fiber downtime ?
GET WIRELESS BACKUP
Since fiber is a physical medium, there is always a high chance of fiber down for any kind of road work or BMC/CESU work, etc. We recommend getting yourself the wireless backup add-on from us. Get it here
Do you support online gamers ?
We don’t have any special support for online gaming, torrent, streaming, etc. Your support ends at connectivity check only. Anything that is not owned by JetSpot doesn’t come under our support scope. Support is always on best efforts within our support scope.
How much time to fix if any issues ?
If its something generic, then its fixed as soon as you report it to us via our helpdesk.
But if its fiber cut, then its always going to take time, can be 24 hours or even more depending on complexity of the situation.
And if its bad weather or rainy weather, road side fiber work is not done. We wait for poles to get dried off next day and then the work is done.
Safety is our main concern for our team members.
So we suggest all of our fiber customers to buy wireless backup addon, which can help them during such fiber cut downtimes.
Is it truly unlimited ?
YES its next to UNLIMITED
Nothing is TRULY unlimited, everything comes with an abuse limit.
Jetspot Lite, Smart, Premium, Ultra comes with 3.5TB per month abuse limit
and Jetspot Epic, Elite, Luxury, Giga comes with 7TB per month abuse limit
NOTE – This is promotional and speed data restrictions can kick in later when the offer ends after the COVID Pandemic.
How fast is Internet at Giga speeds?
*Speed/time examples are estimates and based on wired connection to gateway.Internet speed claims represent maximum network service capability speeds. Actual customer speeds are not guaranteed and may vary based on several factors.