LITE plans customers get Single Band WiFi Router. But Lite Plan Customers may buy the Dual Band WiFi Router by paying extra 1000 INR.
SMART & HIGHER gets Dual Band WiFi Router
NOTE : WiFi Router and tests over WiFi are out of JetSpot support scope.
Jetspot speedtest and support ends at the LAN cable or LAN connected single computer only.
If you are looking for better high performance wireless routers, click here to see our recommended routers.
Single Band Routers can deliver upto 20-30Mbps over WiFi.
Dual Band Routers can deliver upto 80-100+ Mbps over WiFi under best conditions.
If you are looking for best wifi experience, its recommended to buy high performance routers and not rely on free routers provided by JetSpot.
On disconnection, you get a 500 INR refund, once you submit the device with all its glory. (this is only applicable to customers who have paid for installation. This is not applicable for F plan customers, who never paid an installation amount. F Plan customers should return back the jetspot device immediately if they do not recharge the account for more than 45 days.)
NOTE – Disconnection security (if any) deposit is only done after your account has more than 12 renewals.
BUT Rental Amount once paid are non-refundable / non-transferable / non-adjustable.
And if a customer has not been recharged for more than 3 months – the disconnection security deposit becomes invalid. So, in case anyone wants to disconnect the services should immediately contact JetSpot at email@example.com for the disconnection and device surrender and take their refund.
This refund of security deposit is only applicable for customers who signed up after MARCH 1 2021.
Old customers are not eligible for any refund.
Yes, but we recommend to recharge with half yearly or yearly package only, as it saves time for you and us both.
NOTE – monthly is not available for existing customers, they need to recharge minimum 6M plan.
If you are someone who is into NetFlix, YouTube, Amazon Prime Video streaming, we suggest to go for PREMIUM or SMART plan only.
If you are into gaming, Premium Plan should be enough. If you are just a casual user who use internet for checking/responding to emails, then LITE is enough.
If you are into heavy downloading and uploading, then ULTRA plan should be the choice.
NOTE – For plan speeds above 30Mbps, you need to have a powerful computer with a gigabit Ethernet port and speedtest should only be done and tested over the LAN, NOT WiFi. Please check your speed only after you have plugged-in the LAN (Ethernet Cable) directly in your laptop/desktop. The speed may vary 5% to 10% every time you perform a speed test.
And since those are broadband plans, speeds are not guaranteed or committed. Speeds will always vary depending on various factors.
No, as commercial usage is not allowed on residential plans and you cannot claim input your GST on residential plans, as residential plans cannot be in company name, it has to be on a personal name with adhar card kyc.
Office customers are recommended to take Business Plans.
Lite comes with very low upload speeds. So, its not recommended for multiple users.
Smart, Premium, Ultra comes with sequential good upload speeds, higher the plan, better the upload speeds.
Epic, Elite, Luxury, Giga comes with very high upload speeds.
Speed test should only be done at www.speedtest.net with jetspot server selected on the map.
We only test the connectivity speeds till our own node.
And this speedtest should be done over the wired LAN only.
We donot test or look at WiFi speeds, as thats outside our support scope.
Yes, you can upgrade downgrade anytime, but rental payment is non refundable and non adjustable, so you will lose your active remaining subscription days if you upgrade or downgrade in the middle of an active subscription.
You are not recommended to change your plan if you are already in an existing live subscription. Choose the right plan and highest possible plan always.
Yes you can. But relocation for fiber means reinstallation, so you again have to bear the total capex of the installation of optical fiber.
NOTE – For Fiber relocation, the relocation is only possible if it comes under Jetspot coverage. If it doesn’t, then you would not be able to use our services anymore and the subscription if already paid cannot be cancelled/paused/refunded. JetSpot donot take responsibility for relocations coverage whatsoever. Installation & Rental Amount once paid are non-refundable / non-transferable / non-adjustable.
And if in coverage, the team will quote for the relocation charges which means re-installation charges and only once its paid, the process gets started. Again, Installation & Rental Amount once paid are non-refundable / non-transferable / non-adjustable.
Since fiber is a physical medium, there is always a high chance of fiber down for any kind of road work or BMC/CESU work, etc. We recommend getting yourself the wireless backup add-on from us. Get it here
We don’t have any special support for online gaming, torrent, streaming, etc. Your support ends at connectivity check only. Anything that is not owned by JetSpot doesn’t come under our support scope. Support is always on best efforts within our support scope.
If its something generic, then its fixed as soon as you report it to us via our helpdesk.
But if its fiber cut, then its always going to take time, can be 24 hours or even more depending on complexity of the situation.
And if its bad weather or rainy weather, road side fiber work is not done. We wait for poles to get dried off next day and then the work is done.
Safety is our main concern for our team members.
So we suggest all of our fiber customers to buy wireless backup addon, which can help them during such fiber cut downtimes.
Nothing is TRULY unlimited, everything comes with an abuse limit.
Jetspot Lite, Smart, Premium, Ultra comes with 3.5TB per month abuse limit
and Jetspot Epic, Elite, Luxury, Giga comes with 7TB per month abuse limit
NOTE – This is promotional and speed data restrictions can kick in later when the offer ends after the COVID Pandemic.
Yes generally all of our plans are upto 100Mbps speed only. But we have a promotion running till August 2021. Once the promotion ends, the speeds of all the customers will be changed to 100Mbps only, except the long term recharge customers.